Buy Me Cool warrants that all new products are free from defects in manufacturing, materials, and quality for 30 days from the date of retail purchase. This warranty is extended to the original end-user purchaser or the person receiving the product as a gift only. The warranty does not cover defects or malfunction caused by misuse, abuse, improper maintenance, failure to follow operating instructions or use with equipment with which it is not intended. It also doesn't cover natural wear and tears expected for daily use.
Providing a picture of the damage/defect along with a description of the issue in an email to our customer support team at [email protected] might expedite the return process.
If our Quality Control team cannot identify the damage/defect by the pictures, we might require you to return the product to Buy Me Cool for inspection. In that case, you must follow the instructions provided by our support team before placing the items back in transit to us.
Once our quality control team identifies the damage/defect, we will provide a replacement, account credit, or refund.