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You can find our full Privacy Policy here: https://buymecool.com/pages/privacy-policy.

What is your privacy policy?

About us

Do you have a Retail Location, Showroom or Ground Store?

Can I change or cancel my order?

When will my card be charged?

Can I send my order as a gift?

Can I add items to my order?

What currency is used on the site?

Shopping and Ordering

I love your designs. Can you create custom products for an event?

How can I contact you?

Where do you ship from?

Do you ship internationally?

I placed my order! When will it be shipped?

How much is shipping?

I did not receive a tracking information for my order.

When will I receive my order?

Do I have to pay customs, duties or tariffs?

Wait! My tracking number doesn’t work.

Something from my order is missing!

Shipping & Delivery

Can I trust in you? Is my credit card info secure?

When will I receive the refund for my order?

I was charged sales tax? What is going on?

Can I update my billing address or change my saved Credit Card?

Payments

How do I make an exchange or return?

I received a wrong product/ product with a defect.

Allergies

Warranty

Returns & Exchanges

When is your next sale?

Can I use more than one coupon in my order?

Sales, Coupons & Discounts

What is your privacy policy?Updated a year ago